Refund and Returns Policy

1. General Policy

At rarebuys we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be in its original condition, unused, and with all original packaging, tags, and accessories included.

2.3. Non‑Refundable Items

• Digital downloads or downloadable content
• Personalized or custom‑made items
• Gift cards and vouchers

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486. Include the following information:

• Order number
• Item(s) you wish to return
• Reason for the return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will provide a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or damaged item on our part. In such cases, we will provide a prepaid shipping label.

5. Refund Process

5.1. Inspection

Once the returned item is received, it will be inspected to confirm it meets the eligibility criteria.

5.2. Refund Method

If approved, the refund will be issued to the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is a result of our error.

6. Exchanges

Exchanges are handled as a new order. After we receive and approve the returned item, you may place a new order for the desired product. Any price differences will be charged or refunded accordingly.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Securely package the returned item to prevent damage during transit.
• Retain proof of shipment until the refund is processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486
Address: